Motivating the Employees Case Study Example | Topics and Well Written Essays - 750 words

Motivating the Employees - Case Study Example If Maryann is solely responsible for such behavior, then Burt can set Harriet Simon, who had always maintained the reports properly, as an example. However, Maryann failed to properly record the data, and this created grievances among the employees. Such irresponsible behavior by Maryann can considerably reduce the productivity of the employees. Burt needs to communicate to Maryann that such incident occurring due to her actions might lower the morale of the staff. In order to correct the irresponsible behavior of Maryann, it is quite imperative for Burt to act immediately – to identify the reasons for her actions and take corresponding measures to improve the behavior of Maryann and thus stimulate responsible work. Maryann must be reminded of the policies and the procedures of the company that she is supposed to abide by. The meeting can be conducted with Maryann and other employees to discuss the incidents of irresponsibility. During this meeting, the impacts of such unfavor able scenario on the organizational productivity should be addressed and certain corrective strategies developed. Burt could have prevented the dilemma by making his viewpoints apparent to Maryann at the time when he realized that the attitude of Maryann was quite unfavorable and she was incapable of accomplishing the delegated task. If Burt had corrected Maryann at the time she committed a mistake, he would have conveniently prevented the dilemma from occurring. If the evidence of poor performance had been produced before Maryann, the matter would have been resolved. When the evidence reveals the fact that there is an issue with an individual’s performance in terms of conduct, then it is necessary to refer to an organization’s disciplinary procedure. Training and coaching could have been offered to Maryann in order to improve her skills. Through adequate mentoring, Burt could have developed the knowledge  and the skills of Maryann. It is apparent from the case that Maryann was not serious enough and also did not properly focus on her job responsibilities.  

Examining The Importance Of System Investigation Information Technology Essay

Examining The Importance Of System Investigation Information Technology Essay Fact-finding is an important activity in system investigation. In this stage, the functioning of the system is to be understood by the system analyst to design the proposed system. Various methods are used for this and these are known as fact-finding techniques. The analyst needs to fully understand the current system. The analyst needs data about the requirements and demands of the project undertaken and the techniques employed to gather this data are known as fact-finding techniques. Tools, such as data and process models, document facts, and conclusions are drawn from facts. If facts are not collected, tools can ¿Ã‚ ½t be used effectively and efficiently. After gathering needed information of the system the analyst should record them in a proper way which is known as fact-recoding methods. What are the facts to be collected Any information System can be examined in terms of four building blocks:  ¿Ã‚ ½ Data: The raw material used to create useful info.  ¿Ã‚ ½ Processes: The activities that carry out the mission.  ¿Ã‚ ½ Interfaces: How the system interacts with people.  ¿Ã‚ ½ Geography: Where data is stored, processes interfaces happen. Fact-finding skills must be learned and practiced. Systems analysts need an organized method of collecting facts. They especially need to develop a detective mentality to be able to discern relevant facts. When do perform fact-finding  ¿Ã‚ ½ System Analysis Phase. ? Study Phase. ? Definition Phase. ? Selection Phase.  ¿Ã‚ ½ Design.  ¿Ã‚ ½ Post Implementation Review. Fact-finding techniques Various kinds of techniques are used and the most popular among them are, 1. Interviews. 2. On-Site Observation. 3. Investigation. 4. Questionnaire. 1. Interviews Interview is a very important data gathering technique. Analysts can use interviews to collect information about the current system form the potential users. Here the analysts discover the areas of misunderstanding, unrealistic exception and descriptions of activities and problems along with resistance to the new proposed system. Goal of interview  ¿Ã‚ ½ Find facts, verify facts, and clarify facts.  ¿Ã‚ ½ Generate enthusiasm.  ¿Ã‚ ½ Get end user involved.  ¿Ã‚ ½ Identify requirements. Steps involved  ¿Ã‚ ½ Set the stage for the interview.  ¿Ã‚ ½ Establish rapport; put the interviewee at ease.  ¿Ã‚ ½ Phrase questions clearly and succinctly.  ¿Ã‚ ½ Be a good listener; avoid arguments.  ¿Ã‚ ½ Evaluate the outcome of the interview. The interviews are of two types namely, Structured Interview Structured interviews are those where the interviewee is asked a standard set of questions in a particular order. All interviewees are asked the same set of questions. The questions are further divided in two kinds of formats for conducting this type of interview.  ¿Ã‚ ½ Open-response format e.g. Why are you dissatisfied with the current scheduling method?  ¿Ã‚ ½ Closed-response format e.g.. Are you satisfied with the current scheduling methods? Do you think that the manual scheduling procedure be changed with some automated procedure? Unstructured Interview The unstructured interviews are undertaken in a question-and-answer format. This is of a much more flexible nature than the structured interview and can be very rightly used to gather general information about the system. Here the respondents are free to answer in their own words. In this way their views are not restricted. So the interviewer gets a bigger area to further explore the issues pertaining to a problem. Advantages  ¿Ã‚ ½ Can motivate the interviewee to respond freely.  ¿Ã‚ ½ More feedback can be probed.  ¿Ã‚ ½ Can adapt or reword questions for each individual.  ¿Ã‚ ½ Extra information from body movement and facial expressions. Disadvantages  ¿Ã‚ ½ Time consuming.  ¿Ã‚ ½ Requires good communication skills.  ¿Ã‚ ½ Requires good interviewing skills.  ¿Ã‚ ½ May be impractical due to location constraints.  ¿Ã‚ ½ The interviewee may not answer/give appointment. 2. On-Site Observation On-site observations are one of the most effective tools with the analyst where the analyst personally goes to the site and discovers the functioning of the system. As an observer, the analyst can gain first hand knowledge of the activities, operations, processes of the system on-site, hence here the role of an analyst is of an information seeker. This information is very meaningful as it is unbiased and has been directly taken by the analyst. This exposure also sheds some light on the actual happenings of the system as compared to what has already been documented, thus the analyst gets closer to the system. This technique is also time-consuming and the analyst should not jump to conclusions or draw inferences from small samples of observation rather the analyst should be more patient in gathering the information. This method is however less effective for learning about peoples perceptions, feelings and motivations. Mainly observation categorized into two, Formal observation  ¿Ã‚ ½ Observation a person by him being noticed. Informal observation  ¿Ã‚ ½ Observing a person without him being noticed. Do ¿Ã‚ ½s  ¿Ã‚ ½ Obtain permission from appropriate supervisors or managers.  ¿Ã‚ ½ Prepare special forms to record data.  ¿Ã‚ ½ Determine who, what, where, why, when and how of the observation.  ¿Ã‚ ½ Takes notes immediately or after the observation.  ¿Ã‚ ½ Review the observation notes with appropriate individuals.  ¿Ã‚ ½ Also observe during low, normal, and peak periods of operations. Don ¿Ã‚ ½ts  ¿Ã‚ ½ Don ¿Ã‚ ½t interrupt the individuals work.  ¿Ã‚ ½ Don ¿Ã‚ ½t focus on trivial activities.  ¿Ã‚ ½ Don ¿Ã‚ ½t make assumptions. Advantages  ¿Ã‚ ½ Observation of people at work provides first hand experience of the way that the current system operates.  ¿Ã‚ ½ Data are collected in real time and can have a high level of validity if care is taken in how the technique is used.  ¿Ã‚ ½ Observation can be used to verify information from other sources or to look for exceptions to the standard procedure.  ¿Ã‚ ½ Baseline data about the performance of the existing system and of users can be collected. Disadvantages  ¿Ã‚ ½ The act of observation alters the behavior.  ¿Ã‚ ½ The act of made may not involve the difficulty and volume normally experienced during that time period.  ¿Ã‚ ½ Some task may not always be performed in the manner in which they are observed.  ¿Ã‚ ½ People may not let u see what you want to see. 3. Investigation Third fact finding technique is to thoroughly investigate the application and problems. The analyst has to read computer journals, reference books, internet white papers and case-studies for investigation. The Analyst can visit other companies or departments which have addressed similar problems. Advantages  ¿Ã‚ ½ Can save time if solution already exists.  ¿Ã‚ ½ Investigator can see how others have solved similar problems or met similar requirements.  ¿Ã‚ ½ Keeps investigator up to date with current developments. Disadvantages  ¿Ã‚ ½ Requires access to appropriate sources of information.  ¿Ã‚ ½ May ultimately not help in solving problem because problem is not documented elsewhere. 4. Questionnaire Questionnaires are another way of information gathering where the potential users of the system are given questionnaires to be filled up and returned to the analyst. Questionnaires are useful when the analyst need to gather information from a large number of people. It is not possible to interview each individual. Also if the time is very short, in that case also questionnaires are useful. If the anonymity of the respondent is guaranteed by the analyst then the respondent answers the questionnaires very honestly and critically. Just like the interviews and on the same lines questionnaires are of two types. Open-Response Based Questionnaires The objective of open-response questionnaire is to gather information and data about the essential and critical design features of the system. The open-ended question requires no response direction or specific response. This form is also used to learn about the feelings, opinions, and experiences of the respondents. This information helps in the making the system effective because the analyst can offer subsequent modifications as per the knowledge gained. e.g. What additional reports would you require from the System? Closed-Response Based Questionnaires The objective of closed-response questionnaire is to collect the factual information of the system. It gives an insight in how the people dealing with the system behave and how comfortable are they with it. In this case the respondents have to choose from a set of given responses. Thus the respondent can express their liking for the most favorable one from the possible alternatives. The closed questions can be of various types and the most common ones are listed below. e.g. 1. Yes/No Question Do you print reports from the existing System? (please circle the appropriate answer) Yes No 2. Multiple Choice Questions How many new surgery appointments do you obtain in a year? (please tick one box only) 3. Scaled Questions How satisfied are you with the response time of the patients ¿Ã‚ ½ records update? (please circle one options) Advantages  ¿Ã‚ ½ Can be answered quickly.  ¿Ã‚ ½ An economical way of gathering data from a large number of people.  ¿Ã‚ ½ If the questionnaire is well designed, then the results can be analysed easily, possibly by computer. Disadvantages  ¿Ã‚ ½ Good questionnaires are difficult to construct.  ¿Ã‚ ½ There is no automatic mechanism for follow up or probing more deeply, although it is possible to follow up with an interview by telephone or in person if necessary.  ¿Ã‚ ½ Postal questionnaires suffer from low response rates. Conclusion Interview is the most suitable fact-finding technique of gathering information for Victoria Hospital System. Because there are small numbers of people are working, hence result can be produced in a short period of time, easy to evaluate the result, more feedback can be a probed and new ides may arise. Fact-recording methods and standards The fact recording is a reverence for facts and knowing how to look for them. You do not go into data collection with a predetermined opinion of the design of the final procedure. You let the facts tell you what shape the procedure should take. But, you must be able to find facts and know how to record them. This is done by breaking down the procedure into steps and listing them in proper sequence, without leaving things out. The analyst keeps his or her attention on the subject being charted, follows its flow, step by step, and is not distracted by other subjects that could easily lead off onto tangents. The analyst becomes immersed in the data collection, one flow at a time. Record what is actually happening, not what should happen or could happen. When later you have them neatly organized and present them for study the facts will assert their authority as they tell their story. Software Standard A Software Standard is a standard, common format of a document, file, or data transfer accepted and used by one or more software developers while working on one or more than one software programs. Software standards enable interoperability between different programs created by different developers. Software standards consist of certain terms, concepts, data formats, document styles and techniques agreed upon by software creators so that their software can understand the files and data created by a different software program. To be considered a standard, a certain protocol needs to accepted and incorporated by a group of developers who contribute to the definition and maintenance of the standard. Developers prefer using standards for software development because of the efficiencies it provides for code development and wider user acceptance and use of the resulting application. The followings are computer and paper based fact-recording methods and standard documentation techniques, which are being used in software development.  ¿Ã‚ ½ Data flow diagrams  ¿Ã‚ ½ Context diagrams  ¿Ã‚ ½ Flow charts  ¿Ã‚ ½ Decision tables  ¿Ã‚ ½ Grid charts Data flow diagrams  ¿Ã‚ ½ Graphically describe the flow of data within an organisation  ¿Ã‚ ½ Composed of four basic elements represented by standard symbols: Basic data flow diagram Context diagrams  ¿Ã‚ ½ Show major data flows into and out of a system  ¿Ã‚ ½ Describe each subsystem as a process showing interrelationship of those subsystems and their relationship to main system  ¿Ã‚ ½ Depict logical flow of data in summary form  ¿Ã‚ ½ The starting point for studying any system  ¿Ã‚ ½ Depict the system at its highest level  ¿Ã‚ ½ Referred to as level zero data flow diagrams Flow charts  ¿Ã‚ ½ Document physical flows determined after logical data flows have been documented using data flow diagrams Flow chart symbols Advantages and disadvantages of flow charts Advantages  ¿Ã‚ ½ Enable any system to be represented in easily understandable manner  ¿Ã‚ ½ Overall picture of system easily seen  ¿Ã‚ ½ Highlight relationship among different parts of the system Disadvantages  ¿Ã‚ ½ Creation can be time-consuming  ¿Ã‚ ½ Numerous symbols can be confusing  ¿Ã‚ ½ Process may not be completely representable using symbols There are three types of flow chart, namely 1. System flow charts  ¿Ã‚ ½ Show the relationship between input, processing and output including data, documents and storage  ¿Ã‚ ½ Represent the relationship between various processes 2. Document flow charts  ¿Ã‚ ½ Emphasise the flow of documents between various people, groups and departments of an organisation. 3. Program flow charts  ¿Ã‚ ½ Show the detailed steps of a computer program  ¿Ã‚ ½ Show the logic and processing steps used to develop a computer program Decision tables  ¿Ã‚ ½ List the decision logic of a program flow chart in tabular form  ¿Ã‚ ½ Constructed with two main columns and two rows: ? First row is further divided into a number of rows of conditions ? Second row is further divided into a number of rows of actions The decision table tells us the following  ¿Ã‚ ½ if stock is not available and floor stock is not being sold, collect 10% advance  ¿Ã‚ ½ if stock is available but delivery is not within three days, collect 10% advance  ¿Ã‚ ½ if stock is available and delivery within three days, collect full value of sale  ¿Ã‚ ½ if stock is not available but floor stock is being sold within three days, collect full value of sale  ¿Ã‚ ½ if stock is not available but floor stock is being sold after three days, collect 10% advance Grid charts A grid chart is a type of chart that shows the interaction of two data points at the grid intersection of their respective axes.

Great Expectations and A Tale of Two Cities :: essays papers

Great Expectations and A Tale of Two Cities Charles Dicken’s Great Expectations and A Tale of Two Cities are two of the greatest English novels ever written. One chronicles the twists and turns of the life of a young man named Pip while the other serves as an account of the story of one family during the French Revolution. In both novels, there are contrasts between characters that are representative of the themes of the novels. In Great Expectations, the themes are good vs. evil and guilt vs. innocence, while in A Tale of Two Cities the main themes are resurrection and revolution. However, the theme of good vs. evil is a theme common to the two books and there are contrasts between characters in both books that represent this theme. The characters include Madame Defarge and Miss Pross, and Carton and Darnay, from A Tale of Two Cities, Orlick and Joe, and Magwitch and Miss Havisham, from Great Expectations. A Tale of Two Cities is set in France during the 1780’s, a very tumultuous time in the history of the French nation, when the lower classes were rebelling against the oppression, and unfair rights and privileges of the upper classes. It was during this time that France was transformed from a divine right monarchy into a republic, following the execution of King Louis XVI and his wife, Marie Antoinette. Dickens gives his own impressions of French society at the time through his narration of the story. His distaste for the extravagance and greed of the French upper-class is apparent in his description of the powerful aristocrat entertaining other aristocrats. He depicts the wastefulness of the aristocrats, and their use of servants, while the poor lack even a means of subsistence. Although Dickens gives compassionate descriptions of the poor, such as when the Marquis is passing through his town, and the deplorable conditions in which they lived in Saint Antoine, he nevertheless also displays his aversion to the mobs of Paris. In his description of the courtroom that Darnay was being tried in, Dickens portrayed the crowd to be â€Å"blueflies† – flies that feed on dead bodies. This simile implies that the mob finds joy in death, regardless of the innocence or guilt of the person being hanged. His view of mobs is also evident when Jerry Cruncher joins a mob of people following Roger Cly’s body, and riots with them for fun.

How to become a successful business person Essay

1. Have knowledge about business Choose a business school Master business fundamentals Accumulate knowledge through real business activities 2. Develop our interpersonal skills Explanation: Interpersonal skills help us to interact well with people. Furthermore, we need these skills to manage our employees and negotiate deals or contracts effectively. As a result, we will become a successful manager. 3. Have passion on doing business Explanation: It is an essential element with all of people who do business because it motivates us to achieve the success. 4. Seek guidance of a mentor Explain: Build relationship with a successful businessperson who has the same career because he or she can give us useful advices about business. Especially, if the person is a member of our family, he or she can give us business strategies. Therefore, you will have more opportunities to become a successful businessperson. Conclusion: It is hard to become a successful businessperson. However, we should try our best to achieve what we want. Paragraph To become a successful businessperson is not easy, but there are some of basic methods to help us to achieve it. Firstly, we have to have knowledge about business through enrolling in a business school. Furthermore, we must master the business fundamentals from the school and accumulate knowledge through real business activities. Secondly, one of the most important methods is to develop interpersonal skills. As we know, Interpersonal skills help us to interact well with people. Moreover, we need these skills to manage our employees and negotiate deals or contracts effectively. As a result, we will become a successful manager. Third method is to have passion  on doing business. It is an essential element with all people who do business because it motivates us to achieve the success. Generally, without passion, nothing can be achieved. Finally, we should seek guidance of a mentor. We can build relationship with a successful businessperson who has the same career because he or she can give us useful advices about business. Especially, if the person is a member of our family, he or she can give us business strategies. Therefore, you will have more opportunities to become a successful businessperson. To summarize, it is hard to become a successful businessperson. However, we should try our best to achieve what we want.

Belonging: Indigenous Australians and White Society Essay

â€Å"A sense of belonging can emerge from the connections made with people, places, groups, communities and the larger world. † The quote is clearly represented in the play â€Å"Rainbows End† by Jane Harrison and the musical _____________________________________. Belonging is subjective and so there is no correct way of what it means but what I think belonging means is to feel apart or connected with the rest of the group. In my first text â€Å"Rainbows End† by Jane Harrison it supports and reveals connections made with people, places, groups, communities and the larger world. This will become evident throughout the language, and symbols used in the play. Rainbows End is fiction but Harrison tried to capture the indigenous experience that was set in the 1950s. Harrison also draws historical events in the play such as the Queens visit, the Rumbalara housing development and the Assimilation Policy. The play is focused on three indigenous Australians; Nan Dear who is against whites and uses this to form her identity as an Aboriginal. â€Å"Refuses to say that the Queen is not her Queen as Nan thinks that it is a part of the white society†. Gladys is an enthusiastic and idealistic person who desperately wants to be in the white society â€Å"She believes that she will meet the Queen†. Dolly is the youngest and she is proud to be Aboriginal but is ashamed of the status that comes with it. She is also dutiful and hard working â€Å"serious about her homework†. Gladys and Dolly constantly listen to the radio this is a symbol for the woman connecting to the rest of society. The radio gets the woman to listen and become more involved in society even though they are perceived outcasts. The radio keeps them connected to society and in turns gives them a sense of belonging. The encyclopedias that Gladys brought from Errol are another symbol used in the play. Gladys brought these encyclopedias for Dolly as Gladys believes that it may represent an opportunity for Dolly to be a part of the white society.